Purchasing A New Truck
It’s seems these days there are recalls in the news everyday, cars, trucks, RV’s with big mechanical problems and most are items which hinder the enjoyment of the product but also can put in danger people’s life’s. The interesting thing is how some manufacturers handle the issue compared to others.
My own experience recently involves my new Ford F150 pickup truck which almost from the factory (1200 KM) started idling rough, after taking it to the dealer they diagnosed it was missing on 2 cylinders intermittently. The have replaced all kinds of parts, have a book sized folder with all the tests done and can’t fix the problem. Ford Engineering was brought in to help over the phone and at the dealership and still can’t fix the problem. All of this has gone on for a total of 7 weeks at the dealership.
As I was taught growing up sugar catches more fly’s than anger so I have been pretty calm throughout this ordeal. I was instructed by the dealer that the Ford Corporate folks where now involved and something would be done to help me either have my truck exchanged or provide some extra warranties etc after they figured out the problem and fixed it.
While I finally lost it one day on the dealership and Corporate and the dealership instructed me to come and get my truck they didn’t want to deal with me or my truck. Now in all fairness I went overboard in my got angry and did apologize to all involved.
I am really disappointed at Fords lack of concern for my own inconvenience and the process involved to have your vehicle replaced if it is a lemon. Would being in the shop for 7 weeks and Ford’s own Engineers can fix it put the vehicle in that classification?
First Ford won’t just take the vehicle back and give you another. You have to deal with the dealership as if you are purchasing a new vehicle, which means your truck is now used. My dealership has been pretty fair in this process but I would still be out of pocket in this process and can’t get the 0% financing when I originally purchased. I would think that I would be able to go to the dealership and pickup my replacement truck and drive off the lot.
If I decide to keep my truck, if Ford & the dealership can fix it then they are willing to pay for an extended warranty and a service maintenance package up to 8 years / 200,000 KM. This would give me piece of mind that done the road if my truck is in fact a lemon than it’s not going to cost me anything.
For now I am going back and forth with the sales folks trying to get a deal without spending any more money and also trying to decide if I should wait to see if they can fix the truck.
Bought A Inverter For Our 5th Wheel Trailer (totally different experience)
I recently purchased an inverter (it converts battery power to household power) to run our fridge etc in our RV. I purchased it from Amazon. The product is manufactured from a company called www.samlexamerica.com
The Amazon re-seller sold me an old stock item and when I received it I also learned I purchased the wrong product for my application. I called Samlex’s tech support (got a human being) and explained my problem. Not only did they offer to upgrade the product at no charge to me. I immediately had a return number to send back the old wrong device and received a brand new 2016 model within a week. This is customer service done the right way.
I believe all we want as consumers is some respect and we want Corporate America to understand it’s our purchase dollars that keep them in business.
I have my F150 back for the next week as we are going camping and I couldn’t handle the process any longer. I will deliver the truck back to the dealership and keep talking to Sales then.
I thought I would share my experience as it may help future product purchasers going forward.